Payment and Delivery Policy


Please note that for all purchases and sales, the full amount due, is required to be paid in full before delivery of the product can be issued.


All cancellations must be concluded in writing, within 5 working days from the date upon which the purchase is made. The client will be able to cancel, within the 5 working day period, without incurring a penalty fee but clients will be liable for administrative costs (25% of the purchase price), which were incurred by the company in processing the order. From the 6th working day onward, the client will be liable for the full purchase price of the product. 

Please send all payment remittances to

Deliveries will generally be made between 7am and 5pm Monday to Friday (excluding public holidays). Deliveries will be made within 10 to 14 working days, dependent upon weight and service requested, from receipt of your paid order subject to availability. Your order may be despatched from multiple locations and therefore arrive as separate deliveries.

Delivery will be made to the address of the registered debit or credit card holder used to place the order.

We will arrange a delivery time upon receipt of your order either by telephone or email, we will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.  We will do our best to contact you if we are cautioned of delays.

For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.

If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.

All goods must be signed for to confirm receipt.  If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.

Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 5 working days of receipt of the order.